For the past couple of articles in this blog series, we have been discussing a topic that’s important to our customers: customer retention. In the last article, we stressed the…
To enjoy long term success, dealerships need to focus their attention on their customers' needs, in order to maintain excellent levels of customer service. It's never been more important to…
Superservice Increases Productivity and Service Sales, Provides Intuitive Functionality, Enhances Customer Satisfaction and More for Toyota of Glendora, CA. Situated in the car-capital of sunny southern California, just down the…
In last week’s blog series, we discussed about how two-thirds of vehicle service is lost after the third year of warranty, and how Aftersales processes needs to be improved in…
Simon Boast, Aftersales Manager at Harwoods Audi in Southampton, is clear about the reasons behind the customer success that they have enjoyed. He believes that his decision to offer electronic…
One of the concerns that we often hear about from both automakers and dealerships are how difficult it is to retain service customers after their warranty period is over. In…
The latest research confirms that it’s five times more expensive to gain a new customer than it is to retain an existing one. Therefore, it's easier and more cost-effective for…
Satisfying and retaining service customers might sound easy with great facilities, tools and factory trained technicians … but have you tried to quickly quote a 60,000km scheduled service for a…
In this week’s fourth instalment, we explore how the rapid growth of the Internet affects the automotive industry, and how integrating the Internet and Aftersales selling solutions can be used…
Improve the way you communicate with customers, streamline job management by removing paper-based processes, and promote customer loyalty with a transparent sales process that meets new buyer expectations. Superservice is…