Having information and knowledge is vital when making important decisions. In today’s automotive industry, automakers and dealerships are surrounded by plenty of data, but face the difficulty of turning basic…
Google’s driverless car has been burning up news and social media outlets, portraying a futuristic world where cars drive themselves. Rapid development in this area excites some; frightens others. What’s…
In last week’s blog instalment, we covered how improving processes and using better technology in the dealership can improve customer satisfaction and retention. For this week’s topic, we will be…
Quickest way to customer acquisition? A recommendable customer experience! The ‘last best’ purchase experience becomes the new minimum expectation for modern day consumers. Dealership investments in electronic Vehicle Health Check…
This first instalment of the white paper covers the most important aspect of the dealership: the relationship with their customers. Many dealerships express the difficulties that they face in trying…
Delivering a consistent, seamless and personalized experience A service department can help to increase a dealership’s profit margin—and a positive experience in the service department can help build strong personal…
Fancy owning a Ferrari but can’t quite come up the funds? Now your chance has arrived at a significantly cheaper price, even if it’s a less exhilarating ride! In October,…
Dealership Overview: Clintons Toyota – Narellan, NSW Number of Repair Orders per day: 40 Number of Service Bays: 8 Number of Technicians: 10 Number of Service Advisors: 3 Challenges: Inherent…
Integration between an electronic Multi-Point Inspection system (eMPI) and VIN-precise Service Menus delivers instant pricing that wins consumer confidence and closes more sales on the spot. Pricing. The very mention…
It’s a consumer-driven climate. In such a consumer-driven climate, there’s not a lot of room for dealership error when it comes to getting the service experience right. Consumers have plenty…