The development of wearable technology that could impact the automotive industry is gathering pace. Earlier this year we looked at the immense potential for ‘connected’ wearables in the Service Department,…
“With Toyota as its premier partner, and the majority of its teams being sponsored by car brands, the AFL could almost be called the Automotive Football League” – Roy Morgan…
Dealerships in the US have the reputation for being markedly more expensive than independent shops when it comes to maintenance and repair. Where did that perception originate? Does a scheduled…
Identifying new potential work and tracking service performance is now much easier with electronic Vehicle Health Checks (eVHC). Many dealerships have added an eVHC system to their Service Department, with…
Build stronger, more profitable customer relationships with follow-up calls facilitated by an electronic Vehicle Health Check (eVHC) Longer vehicle ownership periods mean that there is an opportunity for genuine dealerships…
Next time you watch the big game, take a timeout from the action and you’re bound to spot automaker logos on jerseys, signage and even special segments during the television…
Are your Service Advisors effective at converting work? Service and Aftersales revenue is growing to be a strong financial pillar and a huge contribution to the overall profits of dealerships.…
Andrew Christmas, Aftersales Manager at Marshall Volvo, knows just what it’s like to run a busy Service Department. From his highly successful dealership in Cambridge, he oversees the repair of…
3 Steps to Convert Customer Satisfaction to Customer Loyalty. With favourable trading conditions and new models, many dealerships are realising increased new car sales. The real challenge for dealers however…
Is your Service Department performing at its best, or is there still room for improvement? To help you unlock your true potential, here are some questions to ask yourself about…