Skip to content
Superservice Connect

Service

Superservice Connect

Online service booking that’s driven by data

Overview

Superservice Connect is the only online service booking solution powered by VIN-specific OEM data, ensuring customers see the precise service schedule for their vehicle. With integrated menu pricing, they get an accurate cost estimate upfront, building trust through transparency and can book appointments 24/7 for maximum convenience.

Benefits

Superservice Connect delivers maximum support and convenience for customers, whilst also making life easier for employees with easier and more efficient service bookings.

Convenient 24/7 service booking

Convenient 24/7 service booking

Customers can book their vehicle service anytime, anywhere—giving retailers a convenient, always-on solution to enhance customer experience and drive more bookings.

A digital-first customer experience

A digital-first customer experience

62% of drivers would prefer to book and manage their service appointments online, so it's essential that retailers can meet this expectation.

Reduce telephone tag

Reduce telephone tag

Making it easier for customers to book their appointments online greatly reduces the amount of time your service teams need to spend on the phone.

Key Features

Discover how Superservice Connect streamlines workshop operations and enhances the customer experience.

Personalised service recommendations

Superservice Connect uses VIN data combined with OEM service schedules to recommend specific services tailored to your customers’ vehicle history and current needs.

Key Features

Find your local dealer

Make it easy for customers to schedule their service with an integrated Google Maps API that helps them find the nearest or preferred dealership. Plus, dealer opening hours are displayed, ensuring an easy and convenient booking experience.

Key Features

Real-time appointment availability

If Superservice Connect is integrated with your DMS, then customers can choose from any available appointment in your workshop diary, allowing them to book with confidence and ease.

 

Key Features

A streamlined digital workflow

With DMS integration, bookings made online will arrive straight into your workshop diary, reducing any need for manual data entry. You can set templates for common appointment types, as well as reminders to make sure customers remember their appointments.

Key Features

How it Works

See how Superservice Connect streamlines the vehicle service booking process for dealerships:

Request a Demo

See Superservice Connect in action and request a demo to get started.

Customer Stories

  • Nissan Caetano Reicomsa

    Creating exceptional experiences for our customers with Superservice Connect.

    Nissan Caetano Reicomsa

Training Resources

Training

Infomedia provides comprehensive training solutions to ensure dealers can maximise the value of our software. Whether you’re looking for quick ho …

We use cookies to improve your browsing experience. You can manage your preferences at any time.