Service
The only aftersales platform that’s driven by data
Overview
Superservice is a suite of innovative aftersales tools powered by OEM parts and labour data that drives workshop efficiences and builds customer trust. With VIN-specific service schedules, integrated menu pricing, and data-driven inspections, it helps service teams work faster while delivering a more personal, transparent customer experience.
The digital service experience powered by Superservice
Benefits
From smarter online service booking, to data-driven vehicle inspections and digital-first communication and payments, Superservice helps your dealership to offer the very best aftersales customer experiences.
Workshop efficiency
Power your workshop tools with OEM parts and labour data to boost efficiency at every stage of the aftersales journey.
Transparent processes
Precise quoting and invoicing keeps your customers informed from check-in to check-out.
Loyal customers
Deliver a truly personalised service tailored to each vehicle and its unique needs at every stage.
Key Features
Data-driven online service booking
Superservice Connect streamlines service booking with VIN-specific accuracy, upfront pricing, and seamless DMS integration. Using OEM data, it ensures personalised service recommendations, eliminating guesswork. Real-time appointment availability lets customers book online at their convenience. Upfront, accurate costs provide pricing transparency, building trust and avoiding uncertainty.
Fast, accurate service quotations
Superservice Menus is a powerful online service quoting tool designed to simplify and accelerate the quoting process. Driven by VIN-specific OEM data, it enables service teams to generate accurate, customer-ready quotes in just three clicks. With Superservice Menus’ built-in manufacturer pricing, labour times, and service recommendations, dealerships can ensure transparency, boost efficiency, and enhance the customer experience.
Streamlined vehicle inspections
Superservice Triage is an intelligent vehicle inspection tool designed to streamline the service process from the moment a customer arrives. Driven by genuine OEM parts and labour data, it ensures accurate pricing and precise repair recommendations, making it the best choice for VHC/MPI checks. With a data-driven vehicle inspection, service teams can quickly identify and prioritise necessary repairs, generate transparent estimates, and gain faster customer approvals.
Enhanced customer communications
Superservice Triage enhances customer communication by enabling real-time, 1:1 conversations with service advisors through preferred messaging channels like WhatsApp. This eliminates the frustration of missed calls and phone tag, allowing customers to review service recommendations and approve work quickly.
Digital payments
Superservice Triage simplifies payments by integrating with a variety of payment providers, allowing customers to securely pay for approved work online. This removes the need for in-person transactions or follow-up calls and ensures a smooth, hassle-free checkout experience.
Customer Stories
Nissan Autohaus Möller
Superservice is an innovative tool, needed in today’s dealerships to help make sure customers are happy and dealership employees are motivated.
Toyota Liffey Valley
Superservice increased customer pay part sales by 15% and lifted customer pay labor sales by 10%.
Request a Demo
Request a demo to discover how Superservice enhances online service bookings, customer experiences, and workshop efficiency.
Training Resources
Training
Infomedia provides comprehensive training solutions to ensure dealers can maximise the value of our software. Whether you’re looking for quick ho …
Related Products
Superservice Connect
Online service booking that’s driven by data.
Superservice Menus
Boost efficiency and build trust with accurate, data-driven service quoting.
Superservice Triage
Fast, efficient and transparent vehicle inspections that are driven by data.