Service
Faster, smarter data-driven vehicle inspections
Overview
Superservice Triage boosts workshop efficiency by enabling VIN-specific vehicle inspections powered by integrated OEM data, complete with service schedules and menu pricing. This means technicians can work faster and generate accurate service recommendations in minutes.
Benefits
Optimise efficiency, enhance customer transparency, and increase aftersales revenue with Superservice Triage.
Build trust through transparency
Generate a detailed, vehicle-specific report outlining required work, complete with photos and videos for clear, transparent communication.
Faster, more accurate vehicle inspections
Superservice Triage offers highly accurate, guided inspections with built-in parts and labour pricing for precise estimates every time.
Increase aftersales revenue
Superservice Triage identifies urgent repairs and upsell opportunities, helping you maximise service approvals and increase profits.
Key Features
Guided VIN-specific inspection process
Technicians follow a digital inspection checklist tailored to each vehicle’s VIN-specific OEM service and repair requirements, ensuring precise and consistent inspections every time.
Integrated menu pricing
Integrated menu pricing allows technicians to instantly and accurately price any recommended work, boosting efficiency and providing customers with clear, upfront pricing for complete transparency.
Workshop diary view
With this intuitive visual layout, service teams can efficiently plan and track the progress of every vehicle. Team members and customers can receive automated updates as a vehicle progresses through key stages, making it easy for everyone to stay informed and up to date.
Remote authorisation
Customers can review and approve necessary work remotely, making the process more efficient and reducing delays. With the ability to see photos or videos of the recommended repairs from their vehicle inspection, they gain a clear understanding of the required work before making a decision.
Deferred work follow-up
Automatically track and follow up on deferred work, ensuring that no service opportunity is missed. Remind customers of outstanding maintenance needs, increasing retention and driving additional revenue for your aftersales department.
Analytics and insights
Access valuable insights with the updated Analytics Module, now designed for faster performance and expanded data coverage. Use detailed metrics to support informed, data-driven decisions that enhance service efficiency and customer satisfaction.
Add-on Modules
Superservice Payments
By integrating with Stripe, NetPay and Bumper, service customers can conveniently pay for required work online, ensuring a fast, secure, and hassle-free transaction. This not only enhances the customer experience but also reduces wait times and administrative tasks for service teams, enabling a more efficient checkout process.
WhatsApp Integration
Easily connect with customers through WhatsApp. This two-way messaging ensures that customers receive timely updates, can have 1:1 conversations with Service Advisors and can approve work faster — improving the customer experience while helping Service Advisors manage communication more efficiently.
Podium Integration
The Podium + Superservice Triage integration puts your service advisors back in the driver’s seat of their workday by enabling seamless two-way SMS communication. Automated messages, triggered by workflow steps in Triage on the day of service, eliminate phone tag, reduce customer follow-ups that distract advisors, speed up approvals, and keep customers informed at every step.
Dealer Team Chat
Stay connected with your workshop team using the internal Dealer Team Chat. This real-time messaging tool lets technicians, service advisors, and parts staff communicate instantly—whether they need quick answers, job updates, or parts clarification. It keeps conversations in one place, helping teams resolve issues faster, reduce downtime, and keep the service process running smoothly.
How it Works
See how Superservice Triage boosts service productivity, profitability and customer trust with fast and transparent vehicle inspections.
Customer Stories
Keystar Auto
We definitely get more work out of Superservice Triage because it makes things a whole heap easier. We can get back to our customers more efficiently.
Toyota Liffey Valley
Superservice increased customer pay part sales by 15% and lifted customer pay labor sales by 10%.
Nissan Autohaus Möller
Superservice is an innovative tool, needed in today’s dealerships to help make sure customers are happy and dealership employees are motivated.
Request a Demo
See Superservice Triage in action and request a demo to get started.
Training Resources
Training
Infomedia provides comprehensive training solutions to ensure dealers can maximise the value of our software. Whether you’re looking for quick ho …
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